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Contact

How can we help?

For questions about a Promise Pages order, private library, personalized story, or printable file, contact us by email.

Email Promise Pages

Our support address is:

help@promisepages.com

When possible, email us from the address used at checkout. That helps us locate and verify the right order without asking for unnecessary information.

What to include

  • Your name and the email address used for the purchase
  • The child’s first name and selected story
  • The approximate purchase date
  • Your order or transaction reference, if available
  • A clear description of what happened
  • For a visual or file issue, the affected page number and an optional screenshot

Keep sensitive details out of email

Do not send a password, full payment-card number, card security code, or private book access link. We do not need those details to begin reviewing a support request.

Quick links

  • Support for access, delivery, correction, and file troubleshooting
  • Refund Policy for duplicate charges, non-delivery, defects, and personalized production
  • Terms of Use for product access and permitted use